(Website updates are ongoing. Most recent 27/08/2021
"Urgent news about blood tests" added)


Urgent news about blood tests

URGENT NEWS ABOUT BLOOD TESTS

The poster on the left gives full details 
of restrictions that we are having to impose
on the number of blood tests that 
we can provide.

It is a nationwide NHS problem

It has been caused by a national shortage 
of blood sample bottles.

We hope to return to more normal arrangements
as soon as supplies allow.

Please click on the image to read the NHS message.

We apologise for circumstances entirely beyong the Practice's control.

 


Let's keep life moving

Latest NHS COVID protection advice

While many restrictions have been lifted, COVID-19 has not gone away so it's important we remain cautious. By practising key behaviours we can continue to protect ourselves and others and help stop the virus spreading. Click on the image for more detailed information.


For the latest information about our drop-in COVID Vaccination Clinics please follow this link:www.borovaccines.co.uk


If you are planning to travel outside the UK you can now get a COVID Travel Pass for International Travel. Click anywhere on this message for full details.


** Important Patient information**

Changes to the availability of eConsult updated 17th June 2021 

In recent months the open availability of eConsult has significantly increased the demand on our services. In order to maintain safe working practices we are reducing the availability of eConsult when the practice is closed. During the closed period  patients will now have access to self-help information only. Remember that you can call 111 or access 111 online at any time. The practice opening hours are 8am - 6pm Monday - Friday ( excluding bank holidays). Pre bookable appointments are available from 7.30am on some mornings.


live


ZERO TOLERANCE

Zero Tolerance

With the continued pressure on all of us due to COVID, you will understand that Practice staff are exceptionally challenged to meet our patients’ demands.

All our staff want to provide the best possible care. With the unrelenting pressure, we sometimes cannot meet your specific wishes immediately.

As a result, we are seeing an increasing number of incidents when patients behave unreasonably towards our staff, causing considerable distress.

These behaviours must stop.

Any verbal or physical abuse, aggressive, offensive, intimidating, or disrespectful behaviour towards our staff will not be tolerated.
We will follow our Zero Tolerance Policy and act when patients behave inappropriately.

Click on the poster for a larger version in a new window>>>


Proposed New Nunthorpe Surgery Building

Planning Permission has been granted for the New Nunthorpe Surgery
Click anywhere on the image above to see the Developer's microsite with details.


Covid19 Hands Face Space

COVID-19 Pandemic 

It is vital that we all obey the instructions and guidance given by the Government and the NHS, to limit the short and long term impact on ourselves and our country. Things are changing very quickly, please regularly check the advice on the two following links.

Government Advice   NHS Symptom Advice


Covid vaccinations first notice

COVID-19 Vaccinations


Please don’t contact the NHS to request a vaccine, we will contact you.
When we do contact you, please attend your booked appointments.
Please continue to follow all the guidance to control the spread of the virus and save lives.
See the update in "News".


Click here for more information from the NHS


COVID-19 Symptoms - Follow this General Guidance
You only need one symptom to have to take action.
Click on the banner for more information.

Covid Symptoms

If you think you have symptoms you should follow the isolation guidance  by clicking here
You should arrange for a COVID-19 test by calling 119
or by using the online service by clicking here.
Do not go to places like a GP surgery, hospital or pharmacy.


I am a carer card
Providing care to a vulnerable adult or child is one of the exemptions to restrictions on household mixing during lockdown
.

If you are concerned about how you can identify yourself as a Carer, we are pleased to announce the launch of our new 'I am a Carer Card'.

Click on the card for details of how to get yours from the local Carers Togetheror call 01642 488977




We now have a new Test and Trace Sevice running nationally.

You can now use an App on your smart phone to do all the work for you and help everyone else.
You can download it by following the guidance using this link. 


ADVICE FOR PARENTS:
WHAT TO DO WHEN YOUR CHILD IS ILL DURING COVID
AND WHEN TO SEEK TREATMENT

Please click here for NHS advice on how to support your child's health


Do you need urgent Mental Health Support?
Call Freephone 0800 051 6171 at any time.

This freephone crisis line is available for people of all ages to call when in mental distress. The line is open 24 hours a day, seven days a week, and you will be offered a series of options to divert you to the most relevant local crisis service.

Alternatively visit the Mind Charity's website Crisis page by clicking here.


For Urgent but not Emergency help call 111 at any time.NHS 111


You can also get online help at 111 Online
Click on the logo for more information
 >>>>
(Opens a new window)


South Tees Access Response

Out of hours appointments are also available via the STAR service. To access this service you must call NHS 111 as above. The call handler will assess your needs. If appropriate you can book appointments from 6.00 pm to 9.30 pm Monday to Friday and 8.00 am to 9.30 pm on weekends and bank holidays.
Click on the logo for more information >>>>
(Opens a new window)

For serious accidents and emergencies DIAL 999


Patient InformationPatient InformationThis leaflet can be picked up at the surgeries and is designed as a useful summary of all aspects of the Practice's services. Click on the image to the left to read an on-line version.

 

 



Friends and Family Test
NHS Friends and Family Test: this is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the image to go to the simple survey.
 

 


Patient ForumPatient Forum: we are very lucky to have a fantastic Patient Forum which meets bi-monthly on Wednesdays from 12:30 - 13:30 at the Borough Road Surgery. The group is well established and works closely with the practice team. Please click on the image to go to the Patient Forum's page, and find out how you might help.


(Site updated 27/08/2021)
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