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We would like more patients to use the eConsult service to reduce the demand on the telephone system, so that those who cannot go online have improved phone access. It is proving to be very effective both for patients and for the Practice.
Just use the "Get Started" button in the banner below.

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The service will ask you for an email address and a telephone number so that you can receive a prompt personal response


The Nunthorpe Surgery remains closed and you must not visit Borough Road unless you have been asked to attend by a clinician following a phone, video or econsult consultation.
Sit and Wait sessions at Borough Road are suspended.


Stay Alert

As we all know, the COVID-19 pandemic crisis in the country continues to be a challenge for everyone. It is vital that we all obey the instructions and guidance given by the Government and the NHS, to limit the short and long term impact on ourselves and our country. Things are changing very quickly, please regularly check the advice on the two following links.

Government Advice

NHS Symptom Advice


We have some selected advice below, but it is not exhaustive.


COVID-19 Symptoms - Follow this General Guidance

You only need one symptom to have to take action.

Covid Symptoms

Or Use the 111 online coronavirus service

111 will tell you what to do and help you get a test if you need one.

Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.


We now have a new Test and Trace Sevice running nationally.
This Diagram explains:

Test and Trace


ADVICE FOR PARENTS:
WHAT TO DO WHEN YOUR CHILD IS ILL DURING COVID
AND WHEN TO SEEK TREATMENT

Father and childWhilst coronavirus is infectious to children, it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself. Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, your GP and hospitals are still available for you.

The link here will provide some direction on where to seek help depending on your child's symptoms: https://bit.ly/2KXCVvT


Mental Health Support


Click the banner below for more information on Sepsis in 
"Health Campaigns".

Sepsis


Help Us Help You

We Encourage and Support SELF-CARE
especially in the winter 

There's a great deal that you can do to look after yourself without contacting the GP Practice. This is what we call Self Care. The NHS uses the term "3 before GP". 
Click on the logo for more information >>>> 

That page explains how you can help you and yours for common problems without having to make an appointment at the Practice.
We have added some Winter guidance.

If your problems persist; are more serious; or you don't
know what to do, you should contact the Practice during Opening Hours.


For Urgent but not Emergency help:NHS 111
NHS 111 & the STAR Service

Alternatively, if the Practice is closed, or at any time call 111 for access to advice.
You can also get online help at 111 Online
Click on the logo for more information
 >>>>
(Opens a new window)

South Tees Access Response

Out of hours appointments are also available via the STAR service. To access this service you must call NHS 111 as above. The call handler will assess your needs. If appropriate you can book appointments from 6.00 pm to 9.30 pm Monday to Friday and 8.00 am to 9.30 pm on weekends and bank holidays.
You can book appointments online - CLICK HERE TO BOOK
Click on the logo for more information >>>>
(Opens a new window)

For serious accidents and emergencies DIAL 999


Patient InformationPatient InformationThis leaflet can be picked up at the surgeries and is designed as a useful summary of all aspects of the Practice's services. Click on the image to the left to read an on-line version.

 

 



Friends and Family Test
NHS Friends and Family Test: this is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the image to go to the simple survey.
 

 


Patient ForumPatient Forum: we are very lucky to have a fantastic Patient Forum which meets bi-monthly on Wednesdays from 12:30 - 13:30 at the Borough Road Surgery. The group is well established and works closely with the practice team. Please click on the image to go to the Patient Forum's page, and find out how you might help.


(Site updated 02/06/2020)
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