Carers Direct

Carers Benefit Information

If you spend at least 35 hours a week looking after someone you may be able to get a social security benefit as a full-time carer. You do not have to be living with the person you are caring for.

How to contact the Department of Social Care in Middlesbrough

In office hours:

Monday to Thursday 8.30am - 5.00pm

Fridays from 8.30 - 4.30pm

Telephone 01642 726004 or by using Minicom 01642 726980 (please use announcer)

In person - Middlesbrough House, 50 Corporation Road, Middlesbrough TS1 2YQ

Monday to Thursday 8.30am - 4.30pm and on Fridays from 8.30am - 4.00pm

Emergencies, out of office hours and weekends:

For emergencies, out of office and weekends you can telephone 08702 402994 or you can call using Minicom: 01642 602346

You can write: Middlesbrough Council Department of Social Care PO Box 505, Civic Centre, Middlesbrough TS1 9FZ

You can email -

Website -


There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

  • Caring for a parent

    Watch this video on: caring for a parent at home

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.
Online Enquiry Form

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

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