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Family_Logo.jpg  Borough Road & Nunthorpe Medical Group

Welcome to the Practice

We aim to provide the highest quality care to our patients in a family practice setting. Our doctors, nurses and admin staff are dedicated professionals. We care about our patients and want to provide the best standard of care possible.

Our website will keep you to date with the latest practice news but we also hope it becomes a useful resource for other health-related information.

CQC REPORT

The Borough Road & Nunthorpe Medical Group was inspected by the Care Quality Commission on 12th January 2016.

We are pleased to report that the practice was awarded an overall rating of 'Good' with some areas of outstanding practice noted. You can view the full report or see a quick summary by clicking the link below.

Full CQC Report

EXTENDED ACCESS TO A GP BETWEEN 6.30PM AND 9:30PM MONDAY TO FRIDAY AND 8AM - 8PM ON WEEKENDS AND BANK HOLIDAYS

As a patient of the Borough Road & Nunthorpe Medical Group you are entitled to use the STAR (South Tees Access and Response) scheme. The scheme extends evening and weekend opening times for patients from 6:30pm to 9:30pm Monday to Friday and 8am - 8pm on weekends and bank holidays. Patients wanting to see a GP during these hours can access the STAR service by dialing 111 - the urgent care helpline. A GP will then call you back to offer advice or an appointment.

To view the STAR scheme website click this link http://www.southteesaccessresponse.nhs.uk/


Opening Hours

See the appointments section for full details of our opening times.

Online Services

The Practice now offers a full range of online services.

Book and cancel your appointment, order repeat medication and view coded data.

If you have been using online services for some time you may need to update your online registration to ensure you have full access to all available services. A member of the reception team will be happy to help you with this.

If you are not registered for online services but would like to register please ask a member of our reception team to help you. For verification purposes you will ask you to provide two forms of identification, one of these must contain a photograph. Please bring the identification documents along with you.

SMS Text Messaging Service

As a registered patient at this practice we would like to communicate with you by SMS text message to your mobile telephone. This woud allow us to send you appointment reminders and let you know about important things that are happening in the surgery. We would never send patient identifiable information via SMS text message.

Before we can do this we need your consent. If you are happy to receive communication in this way then please ask a member of our reception team to update your record.

It is very important that you tell us about any changes to your mobile telephone number.

Electronic Prescription Service

In January 2015 we introduced the Electronic Prescription Service. Prescriptions can now be sent electronically to a pharmacy of your choice. You will no longer need to come into the surgery to collect them. This service is optional and you can still choose your prescription in person. To use the Electronic Prescription Service you must nominate the pharmacy you would like your prescriptions to be sent to.

Please speak to a member of the reception team if you require further information.

Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.

If you dont need it - Cancel it!

Please remember to cancel any appointments that you cannot attend. This appointment can then be offered to other patients. We are working with our Patient Participation Group to reduce the number of failed to attend appointments.

You can now book, cancel and amend your appointments online.

Please help us by cancelling all appointments that you cannot attend.

Patient Participation Group

We are very lucky to have a fantastic Patient Participation Group. We meet bi-monthly on a Wednesday evening 5:30 - 6:30 at the Borough Road Surgery. The group is well established and works closely with the practice team.

We are keen to welcome new members from all ages and backgrounds. Please come along and join in the discussions. Patient feedback is important and helps us to identify when change is needed to improve services.

Please contact our office manager for further details.

Click onto Patient Group under 'Have your say' for more information.

 

 

 

(Site updated 11/09/2016)
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