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 Borough Road & Nunthorpe Medical Group

We aim to provide the highest quality care to our patients in a family practice setting. Our doctors, nurses and admin staff are dedicated professionals. We care about our patients and want to provide the best standard of care possible.

EXTENDED ACCESS TO A GP - SOUTH TEES ACCESS AND RESPONSE (STAR) SCHEME

South Tees Access and Response (STAR) scheme has been set up by local practices to improve access to GP services outside of core hours for patients needing urgent care or advice

From 1 April 2017 four GP centres will extend opening times for patients from 6.00 pm to 9.30 pm Monday to Friday and 8.00 am to 9.30 pm on weekends and bank holidays

The STAR service is open to all patients registered with GP practices across Middlesbrough, Redcar and East Cleveland. If you need to speak to a GP on a bank holiday, over the weekend or between the hours of 6pm to 8am Monday to Friday please call NHS 111 (DIAL 111) to access the local GP extended hours service 

To learn more about STAR and how to access a GP when the surgery is closed please click the following link or watch the short information video below

http://www.southteesaccessresponse.nhs.uk

** CHANGES TO OUR APPOINTMENT SYSTEM **

Our appointment system is changing from 1st April 2017. There will be more pre-bookable appointments available throughout each day. These appointments can be booked at any time, even days / weeks ahead. There will be more appointments available to book online please speak to a member of the reception team about registering for online services.

We are hoping to avoid the 8 am rush for appointments. Medically urgent appointments will always be seen on the same day. This change is to benefit you and make it easier for you to access appointments at the surgery. To help this to work best the reception team will be asking you for more information about your reason for contacting the surgery. This information will help us to prioritise care. This information is treated with confidence by all members of the team but if you are not comfortable sharing this, then just say ‘its private’ and this will be respected.

Thank you for your cooperation.

Your Electronic Health Record - A patient Guide

Please click the link below it will give you information about how your data is shared for the purposes of direct patient care.

https://www.tpp-uk.com/wp-content/uploads/2017/02/Information-on-sharing-for-patients-Explicit-consent.pdf

CQC REPORT

The Borough Road & Nunthorpe Medical Group was inspected by the Care Quality Commission on 12th January 2016.

We are pleased to report that the practice was awarded an overall rating of 'Good' with some areas of outstanding practice noted. You can view the full report or see a quick summary by clicking the link below.

Full CQCReport 

Online Services

The Practice offers a full range of online services.

Book and cancel your appointment, order repeat medication and view coded data.

If you have been using online services for some time you may need to update your online registration to ensure you have full access to all available services. A member of the reception team will be happy to help you with this.

If you are not registered for online services but would like to register please ask a member of our reception team to help you. For verification purposes you will ask you to provide two forms of identification, one of these must contain a photograph. Please bring the identification documents along with you.

SMS Text Messaging Service

As a registered patient at this practice we would like to communicate with you by SMS text message to your mobile telephone. This would allow us to send you appointment reminders and let you know about important things that are happening in the surgery. We would never send patient identifiable information via SMS text message.

Before we can do this we need your consent. If you are happy to receive communication in this way then please ask a member of our reception team to update your record.

It is very important that you tell us about any changes to your mobile telephone number.

Electronic Prescription Service

Prescriptions can now be sent electronically to a pharmacy of your choice. You will no longer need to come into the surgery to collect them. This service is optional and you can still choose your prescription in person. To use the Electronic Prescription Service you must nominate the pharmacy you would like your prescriptions to be sent to.

Please speak to a member of the reception team if you require further information.

Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.

If you dont need it - Cancel it!

Please remember to cancel any appointments that you cannot attend. This appointment can then be offered to other patients. We are working with our Patient Participation Group to reduce the number of failed to attend appointments.

You can now book, cancel and amend your appointments online.

Please help us by cancelling all appointments that you cannot attend.

Patient Participation Group

We are very lucky to have a fantastic Patient Participation Group. We meet bi-monthly on a Wednesday evening 5:30 - 6:30 at the Borough Road Surgery. The group is well established and works closely with the practice team.

We are keen to welcome new members from all ages and backgrounds. Please come along and join in the discussions. Patient feedback is important and helps us to identify when change is needed to improve services.

Please contact our office manager for further details.

Click onto Patient Group under 'Have your say' for more information.

 

 

 

(Site updated 08/08/2017)
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