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 Borough Road & Nunthorpe Medical Group

We aim to provide the highest quality care to our patients in a family practice setting. Our doctors, nurses and admin staff are dedicated professionals. We care about our patients and want to provide the best standard of care possible.

**GP Education session - Practice closed from 12 noon Thursday 21st June**

The practice will be closed on Thursday 21st June from 12pm for a GP Education session.  We re-open as normal on Friday 22nd  June. If you require urgent medical attention that cannot wait until the surgery re-opens please dial NHS 111.


**Important changes to booking GP appointments in advance **

With immediate effect you can now only book GP appointments up to 2 weeks in advance. This is due to a large increase in patients failing to attend appointments. Please note this does not affect existing appointments or appointments with our nursing team.

Please remember to cancel any appointments that you cannot attend. This valuable appointment time can be offered to other patients. If you are registered for online services you can book, cancel and amend your appointments online.

Please help us by cancelling all appointments that you cannot attend.


**Telephone Update - May 18**

We apologise for the delays some patients have experienced when trying to contact the surgery by telephone. We have taken action to deal with this and hope that this has improved the patient experience. Initial feedback is positive however we will continue to closely monitor the situation. We are exploring new ways for patients to contact us to relieve some of the pressure on the telephone lines. A further update will be provided as soon as possible. Thank you for your patience.

Remember if your call is routine in nature please avoid calling between 8am - 10am when the telephone lines are extremely busy.  

We would like to take this opportunity to encourage patients to register for online services. You can book, cancel and amend appointments online, order repeat medication and view parts of your medical record. Please avoid the delays on the telephone lines and go online.

 Speak to a member of our reception team for more information

 

*** NEW SIT AND WAIT SESSION ***

 

BOROUGH ROAD SURGERY

In addition to our usual services from Monday 04th June 2018 we are piloting a sit and wait session intended for patients who have a NEW URGENT ACUTE ISSUE that needs dealing with quickly and cannot wait for a routine appointment. Due to the lack of space at our Nunthorpe branch we can only offer these sessions at the Borough Road surgery, however all patients are welcome to attend regardless of their usual site.

CLINIC TIMES - (BOROUGH ROAD ONLY)

Monday - 8.30 am – 10.30 am (Morning session only)

Tuesday to Friday – 8.30 am – 10.30 am & 2.00 pm to 3.00 pm

To make an appointment please visit the surgery in person during the times listed above. The reception team will allocate you an appointment on arrival. You will be seen as soon as possible however we will be unable to give you a precise time as this will depend on how busy the session is. If you arrive outside of these times you will not be allocated an appointment and will need to attend the next available sit and wait session. These sessions will be with the on call GP for that day.

The sit and wait session offers a 5 MINUTE ONE PROBLEM ONLY APPOINTMENT. To keep the waiting time to a minimum we will be operating a strict criteria and ask that you DO NOT ATTEND for any of the following reasons or you will be asked to rebook.

  • Ongoing chronic problems
  • For more than one problem
  • For sick notes / sick note related queries
  • For a repeat prescription / general medication queries and reviews
  • For a referral letter / to discuss a referral
  • For test results

For these we would ask that you book a routine surgery appointment with the doctor of your choice. After you have been seen, please do not forget to cancel any prebooked appointments that you may no longer require.

Please remember that this is a pilot scheme. If these sessions are used inappropriately they will be discontinued



EXTENDED ACCESS TO A GP 

SOUTH TEES ACCESS AND RESPONSE (STAR) SCHEME

Patients registered at this practice can directly book appointments into the STAR extended access service. Please click the following link to be taken to the web booking system.
http://www.starappointment.co.uk/booking/

South Tees Access and Response (STAR) scheme has been set up by local practices to improve access to GP services outside of core hours for patients needing urgent care or advice

Four GP centres extend opening times for patients from 6.00 pm to 9.30 pm Monday to Friday and 8.00 am to 9.30 pm on weekends and bank holidays

The STAR service is open to all patients registered with GP practices across Middlesbrough, Redcar and East Cleveland. If you need to speak to a GP on a bank holiday, over the weekend or between the hours of 6pm to 8am Monday to Friday please call NHS 111 (DIAL 111) to access the local GP extended hours service 

To learn more about STAR and how to access a GP when the surgery is closed please click the following link 

http://www.southteesaccessresponse.nhs.uk

 

 

CQC REPORT

The Borough Road & Nunthorpe Medical Group was inspected by the Care Quality Commission on 12th January 2016.

We are pleased to report that the practice was awarded an overall rating of 'Good' with some areas of outstanding practice noted. You can view the full report or see a quick summary by clicking the link below.

Full CQC Report 

SMS Text Messaging Service

As a registered patient at this practice we would like to communicate with you by SMS text message to your mobile telephone. This would allow us to send you appointment reminders and let you know about important things that are happening in the surgery. We would never send patient identifiable information via SMS text message.

Before we can do this we need your consent. If you are happy to receive communication in this way then please ask a member of our reception team to update your record.

It is very important that you tell us about any changes to your mobile telephone number.

 

Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.

 

Patient Participation Group

We are very lucky to have a fantastic Patient Participation Group. We meet bi-monthly on a Wednesday evening 5:30 - 6:30 at the Borough Road Surgery. The group is well established and works closely with the practice team.

We are keen to welcome new members from all ages and backgrounds. Please come along and join in the discussions. Patient feedback is important and helps us to identify when change is needed to improve services.

Please contact our office manager for further details.

Click onto Patient Group under 'Have your say' for more information.

 

 

 

(Site updated 14/06/2018)
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