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 Borough Road & Nunthorpe Medical Group

We aim to provide the highest quality care to our patients in a family practice setting. Our doctors, nurses and admin staff are dedicated professionals. We care about our patients and want to provide the best standard of care possible.

**April 18 - Important notice to patients **

We apologise for the delays some patients have experienced when trying to contact the surgery by telephone. We are actively making changes to deal with this. A full review of telephone access and the appointment system is underway and we are exploring new ways for patients to contact us. Thank you for your patience during this transitional period. 

 

If your call is routine in nature please avoid calling between 8 - 10am when telephone lines are extremely busy.  

 

We would like to take this opportunity to encourage patients to register for online services. You can book, cancel and amend appointments online, order repeat medication and view parts of your medical record. Please avoid the delays on the telephone lines and go online.

 

Speak to a member of our reception team for more information

EXTENDED ACCESS TO A GP - SOUTH TEES ACCESS AND RESPONSE (STAR) SCHEME

Patients registered at this practice can directly book appointments into the STAR extended access service. Please click the following link to be taken to the web booking system.

http://www.starappointment.co.uk/booking/

South Tees Access and Response (STAR) scheme has been set up by local practices to improve access to GP services outside of core hours for patients needing urgent care or advice

From 1 April 2017 four GP centres will extend opening times for patients from 6.00 pm to 9.30 pm Monday to Friday and 8.00 am to 9.30 pm on weekends and bank holidays

The STAR service is open to all patients registered with GP practices across Middlesbrough, Redcar and East Cleveland. If you need to speak to a GP on a bank holiday, over the weekend or between the hours of 6pm to 8am Monday to Friday please call NHS 111 (DIAL 111) to access the local GP extended hours service 

To learn more about STAR and how to access a GP when the surgery is closed please click the following link or watch the short information video below

http://www.southteesaccessresponse.nhs.uk

** CHANGES TO OUR APPOINTMENT SYSTEM **

A full review of our appointment system is currently underway. We are also exploring new ways for patients to contact us. We hope to share further details very soon. Thank you for your support. 

If you don't need it - Cancel it!

Please remember to cancel any appointments that you cannot attend. This appointment can then be offered to other patients. We are working with our Patient Participation Group to reduce the number of failed to attend appointments.

You can now book, cancel and amend your appointments online.

Please help us by cancelling all appointments that you cannot attend.

 

CQC REPORT

The Borough Road & Nunthorpe Medical Group was inspected by the Care Quality Commission on 12th January 2016.

We are pleased to report that the practice was awarded an overall rating of 'Good' with some areas of outstanding practice noted. You can view the full report or see a quick summary by clicking the link below.

Full CQCReport 


SMS Text Messaging Service

As a registered patient at this practice we would like to communicate with you by SMS text message to your mobile telephone. This would allow us to send you appointment reminders and let you know about important things that are happening in the surgery. We would never send patient identifiable information via SMS text message.

Before we can do this we need your consent. If you are happy to receive communication in this way then please ask a member of our reception team to update your record.

It is very important that you tell us about any changes to your mobile telephone number.

Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.

 

Patient Participation Group

We are very lucky to have a fantastic Patient Participation Group. We meet bi-monthly on a Wednesday evening 5:30 - 6:30 at the Borough Road Surgery. The group is well established and works closely with the practice team.

We are keen to welcome new members from all ages and backgrounds. Please come along and join in the discussions. Patient feedback is important and helps us to identify when change is needed to improve services.

Please contact our office manager for further details.

Click onto Patient Group under 'Have your say' for more information.

 

 

 

(Site updated 10/04/2018)
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