Borough Road & Nunthorpe Medical Group
Welcome to the Practice
We aim to provide the highest quality care to our patients in a family practice setting. Our doctors, nurses and admin staff are dedicated professionals. We care about our patients and want to provide the best standard of care possible.
Our website will keep you to date with the latest practice news but we also hope it becomes a useful resource for other health-related information.
EXTENDED ACCESS TO A GP BETWEEN 6.30PM AND 9:30PM MONDAY TO FRIDAY AND 8AM - 8PM ON WEEKENDS AND BANK HOLIDAYS
As a patient of the Borough Road & Nunthorpe Medical Group you are entitled to use the STAR (South Tees Access and Response) scheme. The scheme extends evening and weekend opening times for patients from 6:30pm to 9:30pm Monday to Friday and 8am - 8pm on weekends and bank holidays. Patients wanting to see a GP during these hours can access the STAR service by dialing 111 - the urgent care helpline. A GP will then call you back to offer advice or an appointment.
To view the STAR scheme website click this link http://www.southteesaccessresponse.nhs.uk/
See the appointments section for full details of our opening times.
The Practice now offers a full range of online services.
Book and cancel your appointment, order repeat medication and view coded data.
If you have been using online services for some time you may need to update your online registration to ensure you have full access to all available services. A member of the reception team will be happy to help you with this.
If you are not registered for online services but would like to register please ask a member of our reception team to help you. For verification purposes you will ask you to provide two forms of identification, one of these must contain a photograph. Please bring the identification documents along with you.
Named Accountable GP
From the 1st April 2015 onward Practices are required, under the GMS contract, to allocate a named accountable GP to all patients, including children.
It is important that you are aware that this does not change the way in which the practice operates or affect your ability to make an appointment or speak with any of the GPS in the practice.
We have now allocated all patients to a named GP.
New patients registering with the practice will be allocated a named GP within 21 days of registration.
If you were registered with the practice before 1st April 2015 and were aged 75 years or over or took part in the Avoiding Unplanned Admissions service you will have already been allocated a named accountable GP and will have been notified in writing- this named GP will remain the same and will not change.
Should you express a wish to change your named GP we will do our best to accommodate your wishes. Please contact our reception team to request the change.
SMS Text Messaging Service
As a registered patient at this practice we would like to communicate with you by SMS text message to your mobile telephone. This woud allow us to send you appointment reminders and let you know about important things that are happening in the surgery. We would never send patient identifiable information via SMS text message.
Before we can do this we need your consent. If you are happy to receive communication in this way then please ask a member of our reception team to update your record.
It is very important that you tell us about any changes to your mobile telephone number.
Electronic Prescription Service
In January 2015 we introduced the Electronic Prescription Service. Prescriptions can now be sent electronically to a pharmacy of your choice. You will no longer need to come into the surgery to collect them. This service is optional and you can still choose your prescription in person. To use the Electronic Prescription Service you must nominate the pharmacy you would like your prescriptions to be sent to.
Please speak to a member of the reception team if you require further information.
Friends and Family Test
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.
Out of Area Registration
New arrangements introduced from January 2015 give people greater choice when choosing a GP practice. Patients may approach any GP practice, even if they live outside the practice area, to see if they will be accepted on to the patient list.
GP practices have always had the ability to accept patients who live outside their practice area. Regardless of the distance from the practice, the practice would still provide a home visit.
GP practices have always had the ability to accept patients who live outside their practice area. Regardless of distace from the practice, the practice would still provide a home visit if clinically necessary.
The new arrangements mean GP practices now have the option to register patients who live outside the practice areabut without any obligation to provide home visits.
Out of area registration (with or without home visits) is voluntary for GP practices meaning patients may be refused because they live out of the area.
If your application is considered the GP practice will only register you without home visits if it is clinically appropriate and practical in your individual case. To do this we may:
- Ask you or the practice you are currently registered with questions about your health to help decide whether to register you in this way.
- Ask you questions about why it is practical for you to attend this practice (for example, how many days during the week you would normally be able to attend)
If accepted, you will attend the practice and receive the full range of services provided as normal at the surgery. If you have an urgent care need and the surgery cannot help you at home we may ask you to call NHS 111 and they will put you in touch with a local service (this may be face to face appointment with a local healthcare professional or a home visit where necessary).
We may decide that it is not in your best interests or practical for you to be registered in this way. In these circumstances we may offer you registration with home visits, for example, if you live just outside the practice area or we may not register you and advise you should seek to register (or remain registered) with a more local practice.
If accepted but your health needs change we may review your registration to see if it would be more appropraite for you to be registered with a GP practice closer to your home.
This new arrangement only apples to GP practices and patients who live in England.
For further information visit the NHS Choices website (www.nhs.uk)
If you dont need it - Cancel it!
Please remember to cancel any appointments that you cannot attend. This appointment can then be offered to other patients. We are working with our Patient Participation Group to reduce the number of failed to attend appointments.
You can now book, cancel and amend your appointments online.
Please help us by cancelling all appointments that you cannot attend.
Patient Participation Group
We are very lucky to have a fantastic Patient Participation Group. We meet bi-monthly on a Wednesday evening 5:30 - 6:30 at the Borough Road Surgery. The group is well established and works closely with the practice team.
We are keen to welcome new members from all ages and backgrounds. Please come along and join in the discussions. Patient feedback is important and helps us to identify when change is needed to improve services.
Please contact our office manager for further details.
Click onto Patient Group under 'Have your say' for more information.
(Site updated 21/07/2016)