Online Services

There are many things you can do online at our surgery. Some tasks you can do using a website called eConsult where you can :

• request an appointment
• request a sick note
• ask about test results
• contact us about an admin request

 You don’t need to register for an account to use eConsult. 

Using your NHS app or SystmOnline

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see your health record
• check or cancel appointments
• see your vaccination record

SystmOnline is the secure online system that we use to allow patients to manage their healthcare directly.

To register for SystmOnline :

• visit the surgery to complete the paper form along with photo ID and proof of address so we can confirm your identity
• complete the online registration form - you will then be asked to provide photo ID and proof of address in-person
• we will give you a username and password (usually via email)
• go to SystmOnline log in page or use the airmid app on mobile devices

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. Read more about what proxy access means here.

To request proxy access:

• collect a proxy access form from reception and return it with the revelant IDs provided as stated on the form.

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or SystmOnline.

The NHS website has information about using linked profiles to access services for someone else.