(Website updates are ongoing. Most recent 26/09/2021
Poster below and surgery development added to front page)


Booster and Flu vaccinations


Let's keep life moving

Latest NHS COVID protection advice

While most restrictions have been lifted, COVID-19 has not gone away so it's important we remain cautious. By practising key behaviours we can continue to protect ourselves and others and help stop the virus spreading. Click on the image for more detailed information.


For the latest information about our drop-in COVID Vaccination Clinics please follow this link:www.borovaccines.co.uk


If you are planning to travel outside the UK you can now get a COVID Travel Pass for International Travel. Click anywhere on this message for full details.


** Important Patient information**

Changes to the availability of eConsult updated 17th June 2021 

In recent months the open availability of eConsult has significantly increased the demand on our services. In order to maintain safe working practices we are reducing the availability of eConsult when the practice is closed. During the closed period  patients will now have access to self-help information only. Remember that you can call 111 or access 111 online at any time. The practice opening hours are 8am - 6pm Monday - Friday ( excluding bank holidays). Pre bookable appointments are available from 7.30am on some mornings.


live


ZERO TOLERANCE

Zero Tolerance

With the continued pressure on all of us due to COVID, you will understand that Practice staff are exceptionally challenged to meet our patients’ demands.

All our staff want to provide the best possible care. With the unrelenting pressure, we sometimes cannot meet your specific wishes immediately.

As a result, we are seeing an increasing number of incidents when patients behave unreasonably towards our staff, causing considerable distress.

These behaviours must stop.

Any verbal or physical abuse, aggressive, offensive, intimidating, or disrespectful behaviour towards our staff will not be tolerated.
We will follow our Zero Tolerance Policy and act when patients behave inappropriately.

Click on the poster for a larger version in a new window>>>


Groundworks have at last started for the New Nunthorpe Surgery off Stokesley Road

Click anywhere on the image for a link to the developer's microsite.

Aerial view of surgery works


I am a carer card

Providing care to a vulnerable adult or child is one of the exemptions to restrictions on household mixing during lockdown.

If you are concerned about how you can identify yourself as a Carer, we are pleased to announce the launch of our new 'I am a Carer Card'.

Click on the card for details of how to get yours from the local Carers Togetheror call 01642 488977




Do you need urgent Mental Health Support?
Call Freephone 0800 051 6171 at any time.

This freephone crisis line is available for people of all ages to call when in mental distress. The line is open 24 hours a day, seven days a week, and you will be offered a series of options to divert you to the most relevant local crisis service.

Alternatively visit the Mind Charity's website Crisis page by clicking here.


For Urgent but not Emergency help call 111 at any time.NHS 111


You can also get online help at 111 Online
Click on the logo for more information
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South Tees Access Response

Out of hours appointments are also available via the STAR service. To access this service you must call NHS 111 as above. The call handler will assess your needs. If appropriate you can book appointments from 6.00 pm to 9.30 pm Monday to Friday and 8.00 am to 9.30 pm on weekends and bank holidays.
Click on the logo for more information >>>>
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For serious accidents and emergencies DIAL 999


Patient InformationPatient InformationThis leaflet can be picked up at the surgeries and is designed as a useful summary of all aspects of the Practice's services. Click on the image to the left to read an on-line version.

 

 



Friends and Family Test
NHS Friends and Family Test: this is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the image to go to the simple survey.
 

 


Patient ForumPatient Forum: we are very lucky to have a fantastic Patient Forum which meets bi-monthly on Wednesdays from 12:30 - 13:30 at the Borough Road Surgery. The group is well established and works closely with the practice team. Please click on the image to go to the Patient Forum's page, and find out how you might help.


(Site updated 22/10/2021)
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