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We expect our telephone lines to be incredibly busy
on Tuesday 26th May.

If you need help or advice from a doctor or have an administrative request we strongly encourage all those that can to use our online consultation service, eConsult. This service is available 24 hours a day, 365 days a year and is accessed from the large blue button below.

The practice will respond to your request by the end of the next working day or sooner. Avoid long delays on the telephone and help us to keep the lines clear for our elderly and vulnerable patients by using our eConsult service whenever possible.

Thank you.

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Generally, we would like more patients to use this service to reduce the demand on the telephone system so that those who cannot go online have improved phone access. It is proving to be very effective both for patients and for the Practice.


ADVICE FOR PARENTS:
WHAT TO DO WHEN YOUR CHILD IS ILL DURING COVID
AND WHEN TO SEEK TREATMENT

Father and childWhilst coronavirus is infectious to children, it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself. Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, your GP and hospitals are still available for you.

The link here will provide some direction on where to seek help depending on your child's symptoms: https://bit.ly/2KXCVvT


The Nunthorpe Surgery remains closed and you must not visit Borough Road unless you have been asked to attend by a clinician following a phone, video or econsult consultation.

Sit and Wait sessions at Borough Road
are suspended until further notice


Stay Alert

As we all know, the COVID-19 pandemic crisis in the country continues to be a challenge for us all. It is vital that we all obey the instructions and guidance given by the Government and the NHS, to limit the short and long term impact on ourselves and our country. Please regularly check the advice on the two following links.

Government Advice
NHS Symptom Advice


Use the 111 online coronavirus service
if you have any of:

> high temperature
> new, continuous cough
> loss or change to your sense of smell or taste

111 will tell you what to do and help you get a test if you need one.

Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.

Please note the addition of loss of smell or taste to the key symptoms.
You only need one symptom to have to take action.



Household isolation instructions if someone has CORONAVIRUS/COVID-19 symptoms:
Family isolation


Mental Health Support


Click the banner below for more information on Sepsis in 
"Health Campaigns".

Sepsis


Further Information:

When we update information in the menu items on the right we will briefly list and link changes here, and mark the menu item with a * for a few weeks.


Help Us Help You

We Encourage and Support SELF-CARE
especially in the winter 

There's a great deal that you can do to look after yourself without contacting the GP Practice. This is what we call Self Care. The NHS uses the term "3 before GP". 
Click on the logo for more information >>>> 

That page explains how you can help you and yours for common problems without having to make an appointment at the Practice.
We have added some Winter guidance.

If your problems persist; are more serious; or you don't
know what to do, you should contact the Practice during Opening Hours.


For Urgent but not Emergency help:NHS 111
NHS 111 & the STAR Service

Alternatively, if the Practice is closed, or at any time call 111 for access to advice.
You can also get online help at 111 Online
Click on the logo for more information
 >>>>
(Opens a new window)

South Tees Access Response

Out of hours appointments are also available via the STAR service. To access this service you must call NHS 111 as above. The call handler will assess your needs. If appropriate you can book appointments from 6.00 pm to 9.30 pm Monday to Friday and 8.00 am to 9.30 pm on weekends and bank holidays.
You can book appointments online - CLICK HERE TO BOOK
Click on the logo for more information >>>>
(Opens a new window)

For serious accidents and emergencies DIAL 999


Patient InformationPatient InformationThis leaflet can be picked up at the surgeries and is designed as a useful summary of all aspects of the Practice's services. Click on the image to the left to read an on-line version.

 

 



Friends and Family Test
NHS Friends and Family Test: this is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the image to go to the simple survey.
 

 


Patient ForumPatient Forum: we are very lucky to have a fantastic Patient Forum which meets bi-monthly on Wednesdays from 12:30 - 13:30 at the Borough Road Surgery. The group is well established and works closely with the practice team. Please click on the image to go to the Patient Forum's page, and find out how you might help.


(Site updated 26/05/2020)
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